Terms & Conditions

1. General

By accessing and using the Smart Office Supplies Ltd website (smartofficeltd.com), you accept and agree to be bound by these terms and conditions. If you do not agree, please do not use our website or services.

2. Company Information

Smart Office Supplies Ltd is a registered company in Malta, located at Valletta Road, Qormi, QRM3617, Malta. For any queries regarding these terms, contact us at joe@smartofficeltd.com or call +356 2144 3335.

3. Products & Availability

All products listed on our website are subject to availability. We reserve the right to discontinue any product at any time without notice. Product images are for illustrative purposes and may differ slightly from the actual product.

4. Pricing & Quotations

It is not our policy to display prices online as we are importers, wholesalers and distributors. Pricing varies based on quantity and customer type. Customers may request a quotation through our checkout process by selecting “Send me a quote”. Quotations are typically valid for 30 days from the date of issue. All prices are in Euros (€) and include VAT unless otherwise stated.

5. Orders & Payment

Orders can be placed through our website by adding items to your cart and proceeding to checkout. At checkout, you may choose to:

• Confirm the order for immediate processing and delivery
• Request a quotation for a detailed price breakdown before committing

Payment for confirmed orders can be made upon delivery by cash, cheque, Revolut, or BOV Mobile. We reserve the right to refuse or cancel any order at our discretion.

6. Delivery

We deliver across Malta and Gozo. Standard delivery is free for orders over €30. We aim to deliver within 1–3 business days, however delivery times may vary based on stock availability and location. Orders placed before 10am may be eligible for same-day delivery. Customers may also collect orders from our warehouse during opening hours (Monday to Friday, 6:30am – 3:00pm).

7. Returns & Refunds

Items may be returned within 14 days of delivery provided they are in their original, unused condition and packaging. To arrange a return, please contact us at joe@smartofficeltd.com. Custom-made items (e.g. rubber stamps, personalised items) cannot be returned unless they are defective. Refunds will be processed within 14 days of receiving the returned item.

8. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate and up-to-date information during registration and to keep your details current. Smart Office Supplies Ltd reserves the right to suspend or terminate accounts that violate these terms.

9. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Smart Office Supplies Ltd and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our written consent.

10. Limitation of Liability

Smart Office Supplies Ltd shall not be liable for any indirect, incidental, or consequential losses arising from the use of our website or products. Our liability is limited to the value of the products purchased. We are not responsible for delays or failures caused by circumstances beyond our control.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data.

12. Changes to Terms

We reserve the right to update these terms at any time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the revised terms.

13. Governing Law

These terms are governed by and construed in accordance with the laws of Malta. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Maltese courts.